Nalu Aroma Spot respects the protection and privacy of personal information and intends to abide by all laws governing the protection of personally identifiable information. Our intention is to provide security and appropriately handle personal information.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the process we collect the personal information you give us such as your name, address and email address. The information we collect is collected where it is appropriate and necessary for the purpose of servicing you as a client. When you browse our store, we receive your computer’s internet protocol (IP) address as well as other information like your web browser and operating system and when applicable cookies for the purpose of providing a better experience for you, the client.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. You have the option to be removed from marketing emails by requesting to unsubscribe at any time.
SECTION 2 - CONSENT
“How do you get my consent?” When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to our collecting it and using it for that specific purpose. If we use your personal information for a secondary reason, like marketing (such as announcing upcoming events or classes), we provide you with an opportunity to be removed from such marketing content.
“How do I withdraw my consent?” If you wish to withdraw your consent for us to contact you, discontinue the continued collection, or use of your information, you may do so at any time, by contacting us at
We will respond to all requests promptly. Nalu Aroma Spot will take necessary measures to confirm your identity with the request of a removal of consent.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so. We do not sell or provide your personal information to 3rd parties.
SECTION 4 – STORAGE AND PROCESSING
Our store is hosted with major hosting providers. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored on their data storage and databases. They store your data on a secure server behind a firewall.
Payment: - Credit Card Transactions
If you choose a credit card payment to complete your purchase, credit card information is routed through 3rd party payment gateway for the purpose of completing the transaction. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. All credit card transactions adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. - PayPal and PayPal Credit
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using Transport Layer Security (TLS). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of maturity in your state or province of residence, or that you are the age of maturity in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at
We would like every customer to be happy with a purchase from us.
If you are not satisfied with a purchase, contact us within 30 days of delivery and we will issue a refund to the original payment method selected.
Any product you return must be in the same condition you received in the original packaging, which means unopened and unconsumed unless the product delivered was defective.
Please note that the original shipping fee will not be refunded and return shipping would be at your own cost.
Call us at 310-938-0703 or email us at to request a return.
Please include your name, order number, item(s) you wish to return, and the reason(s) for return.